Friday, December 31, 2010

Skype outage compensation and communication 2

Maybe Skype listened to me.  Just kidding.  But they are adding a week to all subscriptions, meaning for the U.S. and Canada plan giving about $0.75.  At least it is provided automatically so I don't have to login and there is some logic to just saying a week rather that having dynamic emails based on plan that adjust the amount and currency based on country.  That would be wasted engineering effort I'd rather have them use improving their service, that I like a good deal already.  Latest email text below.

To our valued customers:

As 2010 draws to a close, I would like to take a moment to thank each of you for your patience, understanding, and support during Skype’s recent outage.

We know how important your Skype conversations are to you and we take any disruption to our service very seriously. We are pleased to confirm that Skype is back to normal allowing you to connect with friends, co-workers, family and loved ones.

As a valued customer of Skype, we would like to offer you a sincere apology and credit you with an extra 7 days to your current Subscription at your next renewal date.

This will be added automatically so you don’t need to do anything. Thank you for allowing us at Skype to be a part of your life. May your holidays and the New Year be a time of joy, peace, and health for you and your family.

If you require any additional information please visit

Kind regards, 

Tony Bates

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